RETURN POLICY
If you are not satisfied with your order you have the right to return the products bought and ask for a refund. The products must be returned within 14 days from the date of delivery, which is written on the shipping document / proof of receipt of the courier transport company Please follow the instructions below for the product return process.
• Contact us at 210-8080790 or send a message through the contact form of our website referring to the number of your order.
• The return of products is recommended to be done through the same courier transport company with in you received the product.
• Refunds are made by deposit in your bank account after checking the product.
• The general shipping costs of the returned products are at the expense of the customer. In case of wrong or defective products, shipping costs are at the expense of the store.
CHANGE POLICY
• If you are not satisfied with your order, in terms of size, color or design, the products can be returned within 14 calendar days starting from the date of delivery and can be replaced immediately.
• Please follow the instructions below for the product return process.
• Contact us at 210-8080790 or send a message through the contact form of our website stating the number of your order.
• The return of the products is recommended to be done through the same courier transport company in which you received the product
• The cost of returning the product is borne exclusively by the customer and the shipping costs of the new order to the store.
• In case the customer wants to make a change for the second consecutive time, he will be charged with the return and shipping costs.
Briefly, the general terms of return and replacement of the products are the following:
• the return of an order must be made within 14 calendar days from the day of receipt, at the expense of the customer unless the return is due to an error of our store or it concerns a defective product.
• the product has not been used or damaged and is returned in full, including all parts.
• it has to be packaged in its original packaging and be accompanied by all labels.
• the product must be accompanied by all the necessary documents that prove the transaction (e.g. Retail Receipt, Delivery Note, Order Form, etc.).
CANCELLATION OF ORDERS
You can cancel your order before completing the online process. The cancellation of an order that has been invoiced, packaged and delivered to the courier company by us is not accepted. The order cancellation process takes place either by phone at 210-8080790 or by email at minimokidsboutique@gmail.com